The Management of La Garrocha (Ladelpunto 2018 S.L.) (hereinafter, the data controller), assumes the maximum responsibility and commitment to the establishment, implementation and maintenance of this Data Protection Policy, guaranteeing the continuous improvement of the data controller with the aim of achieving excellence in relation to compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (OJEU L 119/1, 04-05-2016), and Spanish legislation on the protection of personal data (Organic Law, sector-specific legislation and its implementing rules).
The Data Protection Policy of La Garrocha rests on the principle of proactive responsibility, according to which the data controller is responsible for compliance with the regulatory and jurisprudential framework that governs said Policy, and is able to demonstrate it before the competent control authorities.
In this sense, the data controller will be governed by the following principles that must serve all its staff as a guide and frame of reference in the processing of personal data:
The Data Protection Policy of La Garrocha is communicated to all the personnel of the person responsible for the treatment and made available to all interested parties.
Consequently, this Data Protection Policy involves all the personnel of the person responsible for the treatment, who must know and assume it, considering it as their own, each member being responsible for applying it and verifying the data protection rules applicable to their activity, as well as identifying and providing the opportunities for improvement that they consider appropriate with the aim of achieving excellence in relation to compliance.
This Policy will be reviewed by the Management of La Garrocha, as many times as deemed necessary, to adapt, at all times, to the current provisions on the protection of personal data.
In Europe and Spain there are data protection regulations designed to protect your personal information that must be complied with by our entity.
Therefore, it is very important for us that you fully understand what we are going to do with the personal data we ask for.
This will make you transparent and in control of your data, with plain language and clear choices that allow you to decide what we do with your personal information.
Please, if after reading this information you have any doubts, do not hesitate to ask us.
Thank you very much for your cooperation.
In general, your personal data will be used to be able to relate to you and to be able to provide you with our services. They may also be used for other activities, such as sending you advertising or promoting our activities.
Your personal data is necessary to be able to relate to you and to be able to provide you with our services. In this sense, we will put at your disposal a series of boxes that will allow you to decide clearly and easily about the use of your personal information.
In general, only the personnel of our entity who are duly authorized may have knowledge of the information we request.
Similarly, those entities that need to have access to it so that we can provide our services may have knowledge of your personal information. For example, our bank will know your data if the payment of our services is made by card or bank transfer.
Likewise, those public or private entities to which we are obliged to provide your personal data due to compliance with any law will be aware of your information. Giving you an example, the Tax Law requires the Tax Agency to provide certain information on economic operations that exceed a certain amount.
In the event that, apart from the aforementioned assumptions, we need to disclose your personal information to other entities, we will previously request your permission through clear options that will allow you to decide in this regard.
We can collect your data when you register in our online store either to create a new customer account or to access different services such as request to send newsletters, social networks, etc.
In these cases the information we can collect is that which is provided to us by the different forms of the web in which name, postal address, email, telephone is indicated, in addition to the IP address, username and password, the latter encrypted, the browser used, the history of purchases and navigation.
La Garrocha works with different tools from other companies that it integrates on the web to offer a better service such as Facebook, Twitter and Instagram to share the content of social networks as well as offer services that can capture what is published and from where. Data management tools and advertising campaigns and analysis tools such as Google Analytics or Facebook.
You have the right to be informed if we have registered your data as well as to provide you with a copy of them. From your customer profile on the web you can request it.
You have the right to rectify inaccurate data, to have incomplete personal data completed or to add more information than you already gave us at the time.
You have the right to receive your personal data provided in a structured, commonly used and machine-readable format and to be able to transmit them to another service manager, whenever technically possible.
You have the right to have your personal data deleted from our systems. Therefore, you can request the deletion of your data from your customer profile. These would only be available to Justice or Public Administrations as stipulated in the law and during the time set by law.
By means of the right of opposition you can oppose the processing of your personal data when for reasons related to your personal situation the processing of your data must cease or when the treatment is for direct marketing purposes.
As a general rule, we do not share your personal data with anyone and we guarantee its confidentiality and security. However, sometimes we need to share your data with third parties, either in order to offer you our services or by legal requirement. For example, we need courier companies to have your shipping and contact information in order to send you the order you have placed in our online store. We may use your data with service providers, platforms or tools that are necessary for their management and thus be able to provide you with a better information service based on promotions and news and to offer you a shopping experience more adapted to your tastes. We have data processing and confidentiality agreements in place to ensure that they will be treated properly and in a completely secure manner.
We will not share your data with third parties to send commercial communications of services from other companies outside ours.
However, if you want to exercise any of your rights regarding your data you can contact us at the email firstname.lastname@example.org
Your privacy is a priority for us, so at any time you can request a "Copy of your personal data" stored on our servers; as well as "Unsubscribe" by deleting all your personal data from our databases.
For example, when you unsubscribe, the company data will be kept (ads, contacts received, etc.), but will be disassociated from all your personal data.
We will protect your data with effective security measures based on the risks involved in the use of your information.
For this, our entity has approved a Data Protection Policy and annual controls and audits are carried out to verify that your personal data is safe at all times.
In the world there are countries that are safe for your data and others that are not so safe. For example, the European Union is a secure environment for your data. Our policy is not to send your personal information to any country that is not secure from the point of view of the protection of your data.
In the event that, in order to provide the service, it is essential to send your data to a country that is not as secure as Spain, we will always request your permission in advance and we will apply effective security measures that reduce the risks of sending your personal information to another country.
We will retain your data for the duration of our relationship and for as long as we are required by law. Once the applicable legal deadlines have expired, we will proceed to dispose of them in a safe and environmentally friendly manner.
You can contact us at any time to find out what information we have about you, rectify it if it is incorrect and delete it once our relationship has ended, if this is legally possible.
You also have the right to request the transfer of your information to another entity. This right is called "portability" and can be useful in certain situations.
To request any of these rights, you must make a written request to our address, along with a photocopy of your ID, in order to identify you.
In the offices of our entity we have specific forms to request these rights and we offer our help for their completion.
To learn more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (www.agpd.es)
In case you understand that your rights have been neglected by our entity, you can file a claim with the Spanish Agency for Data Protection, through any of the following means:
Filing a claim with the Spanish Agency for Data Protection does not entail any cost and the assistance of a lawyer or solicitor is not necessary.
Our policy is not to create profiles about the users of our services.
However, there may be situations where, for service, commercial or other purposes, we need to create information profiles about you. An example could be the use of your purchase or service history to be able to offer you products or services adapted to your tastes or needs.
In such a case, we will implement effective security measures that protect your information at all times from unauthorized persons who intend to use it for their own benefit.
Our policy is not to use your data for purposes other than those we have explained to you. If, however, we need to use your data for different activities, we will always ask for your permission in advance through clear options that will allow you to decide on this.
Summer Online Customer Service: Monday – Friday 9:00-13:30 & 16:00-18:30 (CET)
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